Privacy Policy
Last Updated: March 2026Summary: We collect only information needed to provide the service. We never sell your data. Payments are processed by Razorpay — we never store card details.
1. Introduction
Nixie (operated by Shiny Software Services) collects and processes your data to deliver the dealer management service. By using our platform you agree to this policy.
2. Information We Collect
- Account info: name, email, phone, business name
- Payment confirmations from Razorpay (we never store card numbers)
- Usage and device data for security and analytics
3. How We Use Your Information
- Provide, maintain and improve the platform
- Process payments and manage subscriptions
- Send service reminders and billing alerts
- Respond to support requests
- Detect and prevent fraud
4. Data Security
- 256-bit SSL/TLS encryption for all data in transit
- Passwords hashed with bcrypt
- JWT authentication tokens expire every 24 hours
- Multi-tenant isolation — only you can see your data
- Regular automated backups
5. Data Retention
Data is kept while your account is active. After cancellation, data is retained for 30 days then permanently deleted. You can request immediate deletion at any time.
6. Third-Party Services
- Razorpay — payment processing (see Razorpay Privacy Policy)
- Cloud hosting providers for secure data storage
7. Your Rights
- Access, correct, or delete your data at any time
- Export all your data in CSV/JSON format
- Opt out of marketing emails
8. Contact
Email: support@nixie.in | Response within 24 hours